Professional software testing & process automation

We offer customized business solutions with responsible execution, following the latest professional trends, for software testing, test automation, and RPA development projects.

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About Us

With passion, dedication, and full attention – our name is borrowed from the Greek word ‘meraki’ and we live up to this ethos in our work, every single day.

We take the burden off your shoulders, take into account your business circumstances and adapt to your individual needs. Thanks to our ever-expanding network of national and international partners, we started in 2016 and now have a team of 35 professionals to help our clients achieve their diverse professional goals and maximize their customer experience.

Our partners

Services

Manual Testing

In each case we strive to find the solution that best fits the processes and needs of the organisation. Our manual testers, after guidance from the client and after understanding the software specifications, create a customized test plan to help our colleagues write test cases. We can provide resources from junior manual tester to senior test manager level.

Test Automatization

Test automation is used to regularly and self-test key functions. Our colleagues follow professional trends and use the latest tools, solutions and knowledge available. Using a tool created by an automation engineer, the test can be repeated at any time, with reprogramming only required in the event of a major update of the site or application.

Consultancy

Establishing software testing processes is a necessary part of product development and quality assurance of development processes. We have extensive experience in designing and advising on testing processes and implementing test automation for our medium and large enterprise partners.

Process automation

Manual administration, management and testing processes should not only be automated for higher return on investment and standardisation, but are a prerequisite for a company's growth in 2023. This requires not only consulting and analysis, but also the implementation of appropriate process mining and RPA technologies.

What is RPA?

Most large companies can have multiple, repetitive tasks and process types that require significant time and human resources. Robotic process automation (RPA) was created to replace human work in an automated way, using software-driven robots, to greatly increase business efficiency and reduce associated operational costs.

While the robot works accurately and continuously, employees can perform higher value-added tasks.

RPA can automate processes ranging from simple to highly complex, such as administrative processes for financial accounts, customer complaints handling, and invoice processing. RPA can be applied across industries and can perform a wide range of tasks. Any process that is rule-based, well-defined and repeatable is suitable for automation. If the process has been selected correctly, implementation is fast and the return on investment is quick.

Why should you robotise?

Improving productivity

With robots, employees can focus on value-creating activities instead of performing simple processes according to standard, predefined rules.

Faster case handling

Average Handling Time (AHT) can be significantly reduced. As a result of automation, process deviations and incorrect runs due to human errors are completely eliminated, thus the process-related Data Quality (DQ) is positively affected.

Satisfied customers

The customer experience is improved as a result of significantly faster processing and more accurate work, so the core reputation of the business is enhanced. At the same time, staff motivation increases due to a reduction in repetitive, tedious tasks.

Fast return on investment

The increase in workload does not require the employment of additional staff, thus reducing the costs associated with case management.

Which process is worth robotising?

Administrative processes
Repetitive processes requiring data uploading and recording
Processes where colleagues use different software to work and where there is no data link between them but there is a need to move data – documents from one place to another
Where staff process and record large amounts of data
Processes that are already sufficiently standardised, with decision points that are well-defined

How can we help?

Automation consulting, training, process analysis

Careful planning is the key to successful IT projects. Whether it's the right infrastructure issues, rethinking existing processes, or deciding which processes are worth automating, our experts are ready to help. In addition, for technology that has already been purchased, we are happy to provide process automation training and further training in the field of RPA.

Robotised services

Automation projects, digital and business transformation. Instead of automating outdated manual processes and digitising offline methods, we are now thinking in terms of modern digital solutions. In our full lifecycle projects, process selection is followed by transformation and optimisation, then implementation, and finally we complete our tasks by supporting the live process.

Resourcing

Providing a cohesive development team, a digital transformation team. Building in-house competence does not always pay off and is often harder than we think. Scaling resources can be a challenge, but sometimes a colleague with specific skills is needed. We provide experienced experts for internal projects and for agile teams.

Leadership

Balázs Kiss

Customer relationship manager

With over 11 years of experience in managing clients and partners as well as preparing quality assurance projects, he is highly skilled in these areas.

Zsombor Szendrey

Managing Director

Having more than 13 years of experience in both training software testers and implementing software testing technologies, he is well-versed in the field.

Gergely Romhány dr.

Head of Business Development

With a specialization in LegalTech, FinTech, and RPA project development, he possesses over 12 years of experience in business and product development.

Contact Us

Ready to take the next step? Contact us and we'll show you how we can help you achieve your goals!

contact@merkit.hu
Budapest, Hungary

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